Delivery And Return Conditions


We currently only ship within United States from this website. Note that there are restrictions on some products (ie. Chafing Fuel), and some products cannot be shipped to some states.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Our shipping cut off time is 1:00 pm EST. Any ground/air orders placed after our cut off time will ship the next business day. Please note that we do not offer Saturday shipping. For details on Next Day and Second Day Air shipments, please see our terms and conditions. 


Any large orders shipped via freight (LTL) can take up to 4 business days to process prior to shipping. Orders above 300 lbs. or 20 cases may be considered freight orders. Large orders cannot be shipped via air. If you need some product immediately, please call us to arrange a split shipment. 


We do offer free shipping promotions from time to time. We are currently offering free shipping on all orders over $100 to the continental United States. 


Sometimes you just have to return an item - we’ve all been there. We’d like to make the process simple! You may return most new, unopened items within 30 days of delivery for a full refund of the returned product.

You should expect to receive your refund applied to your credit card within 3 business days of the product being received at our return center. It may take a few extra days to show up on your credit card statement.

If you need to return an item, please contact us with your order number and product details. We’re here to help return your items quickly and painlessly.

Unfortunately, we cannot take returns from orders shipping internationally. 

Open Glove Case Returns: 
You can return any unopened boxes of gloves to receive a partial refund. There will be a $10 restocking fee associated with any open case return. All opened cases are to be returned to our Paterson, NJ warehouse to receive a refund. Please contact us for details. 



Unfortunately, it happens from time to time. If any item is incorrect, damaged or missing from your shipment, we will do everything in our power to get it right!

  • Please note any damage clearly on the delivery receipt before signing.
  • Contact us after receiving the package.
  • Keep the damaged packaging/product, we may ask you to take photos of it to help with our claim process.

We will pay the return shipping costs if the return is a result of damage or our error. 


For any shipment where the order has been refused or returned and VIP Restaurant Supplies is not at fault, the order will be refunded minus the cost incurred by shipping the product